Questions? We Have Answers Below!

Frequently Asked Questions

We offer the option to book as a private group so that you can travel exclusively with your friends and family. Available for groups of 18 – 20 people. Contact us directly for more information on this option.

You can contact us at 1-800 627 2075

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What are the COVID-19 requirements to participate in the tour?

The wellbeing of our guests is our top priority. All guests travelling with us to New York must be fully vaccinated against Covid-19, which may include a booster shot to keep it current and valid.

COVID-19 vaccination certificate required (electronic or paper copy showing date and time of vaccination(s)) with final or booster dose received at least 15 days prior to trip departure.

Guests will also need to comply with any requirements imposed by the authorities in New York City.  See the current Coronavirus Information and Resources (or restrictions) here https://www.nycgo.com/coronavirus-information-and-resources-for-travelers

Masks are required to be worn in most indoor public places including Broadway shows and public transit.

What’s included in the tour?

See our WHAT’S INCLUDED IN YOUR TOUR? Section here.

Is airfare included in the total trip price?

No.  You will need to purchase flights to/from New York either on your own, or through your Travel Agent.  You can add these flights at a later date after you have secured your place on the trip and we have confirmed your tour date is guaranteed.

Can I upgrade my hotel room?

Yes, room upgrades are available at an additional cost. Check out the add-ons on our booking page for more information on what room upgrades are available.

What is the single traveler supplement?

If you prefer the privacy of your own room, you can opt for our single supplement. The cost will depend on whether you choose our standard room type or select an upgraded room. You can also request to share a two-bedded room with another single traveller and we will do our best to accommodate you if we have another guest of the same gender requesting the same on your travel date. We will also be offering exclusive tour dates for Solo Travellers from time to time – contact us directly to find out more information.

Are there additional activities I can add onto my tour?

Yes, we have a variety of additional experiences and upgrades that you can add on. Check out the add-ons on our booking page for more information on what options are available.

Are gratuities included in the tour price?

Yes! We include all gratuities for our tour director, tour guides, coach drivers, and included meals. Should you feel you’ve had exceptional service, you are welcome to give additional gratuities.

How many people will be on the tour?

We only allow a maximum of 20 people. We like to keep our tours small and intimate, so you won’t have to deal with being part of a large crowd that finds itself herded from one place to the next.

Will I travel with people from other countries?

That is a possibility as our tour is offered to travellers worldwide, so you will have the unique opportunity to meet and travel with people from all over the globe.

Will there be free time on the tour?

Yes, our tour is designed for the semi-independent traveler so that each day, there will be free time for you to explore on your own, with advice and guidance from your local Tour Director.

See our DAILY ITINERARY here.

What is a Tour Director?

Our local New York Professional Licensed Tour Director is your point of contact while in New York. They will be available from 9am to 7pm each day to give you information on attractions, experiences, restaurants, shopping, getting around or anything else you need help with. They will also accompany your small group on all of your included Day Tours.

What type of transportation do you use?

We assure you a clean, spacious, comfortable ride in privacy with professional, courteous chauffeurs in a 24-passenger luxury minibus with a climate-controlled cabin and ample storage for any purchases you make along the way.

A number of amenities are included, such as triple-cushioned leather Captain’s seats, parquet flooring, multiple flat-screen TVs, a CD/DVD player, a PA system with microphone, surround sound and Wi-Fi Capability, panoramic front viewing window, frameless coach windows, electric plug entry door, DVD player, premium rear audio, roof-mounted HVAC, Altro wood-look flooring, LED interior / exterior lighting and passenger retractable seat belts.

All of our coach operators carry a U.S. Department of Transportation (USDOT) number and are authorized to operate by the Federal Motor Carrier Safety Administration (FMCSA).

For your elegant Bateaux Dinner Cruise evening, you will be transported in 10-passenger luxury limousines, upholstered in soft saddle leather, to and from Chelsea Piers.

What if I have special dietary requirements?

Please let us know if you have any special dietary requirements when you book. We will do our best to accommodate your request with our meal partners.

What are your Booking Conditions?

  • Deposit of $500 per person.
  • Final Payment Due 90 days prior to departure (exceptions may apply – contact us for bookings within 90 days of departure)

What payment methods do you use?

We accept credit/debit card payments (Visa, MasterCard, American Express).

What is your Cancellation Policy?

  • 60 – 120 days prior to tour start date – Deposit is Non-Refundable
  • 30 – 59 days prior to tour start date – 30% non-refundable
  • 8 – 30 days prior to tour start date – 50% non-refundable
  • 7 days prior to tour start date – 100% non-refundable

Can I book a group?

We offer the option to book as a private group so that you can travel exclusively with your friends and family. Available for groups of 18 – 20 people. Contact us directly for more information on this option.

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